WHAT PAYMENT METHODS DO YOU ACCEPT?
1on1 English Teacher accepts Paypal and credit cards such as Visa, Master Card. Direct bank transfers are available as well. Please contact our support team.
WHAT IF I DON’T HAVE A CREDIT CARD?
In case you don't have a credit card, secure Paypal payments are available. Sign up at www.paypal.com, or you can contact our support team by email at [email protected] to help you with this transaction.
HOW LONG WILL IT TAKE FOR MY PAYMENT TO BE PROCESSED?
Please allow 24-48 hours for your order to be processed.
WHAT IS YOUR TUITION AND PAYMENT POLICY?
Tuition cannot be credited for missed classes. Your tuition reserves your time and day, and guarantees that a teacher will be available to teach you or your child for the entire semester. 1on1 English Teacher cannot reserve a spot if tuition is not paid in full prior to the first week of class.
All payments received after the due date will be assessed a $10 late fee. If an emergency occurs, such as a health issue or death in the family, please notify 1on1 English Teacher immediately and we will take this into account.
If a student will no longer return after the first semester, we must receive written notification 30 days before the start of the second semester.
WHAT IS YOUR REFUND POLICY?
We DO NOT offer partial tuition refunds or credit for missed classes. We will try to accommodate change of schedule, but this is subject to schedule availability. Please make sure to provide us with your availability schedule when you register.
WHAT IS YOUR WITHRAWAL POLICY?
Students who withdraw from a class must do so in writing before the 3rd week of the semester. 1on1 English Teacher reserves the right to a partial refund tuition based on certain circumstances. Otherwise, refunds will not be given.
DO YOU OFFER DISCOUNTS?
Yes, we offer a 10% discount if you sign up for a year, as well as a 5% family discount if both you and your family sign up for a year. We also offer a 5% referral discount for you if you have referred us to your friend or family.
Please contact our support team if you have any questions.